At Factories to Retail, we value your trust and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect different types of information to provide and improve our services, including:

Personal Information
Such as your name, email address, phone number, business details, and login credentials when you register or interact with our platform.

Business Information
Details related to your company, products, transactions, and communication with other users on the platform.

Technical Information
Information such as IP address, browser type, device information, and website usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information to:

• Provide and manage our services
• Connect manufacturers with retailers
• Process transactions and inquiries
• Improve user experience and platform performance
• Communicate updates, offers, and important notifications
• Ensure security and prevent fraudulent activities

3. Information Sharing

We respect your privacy and do not sell your personal information. However, we may share your data in the following cases:

• With trusted partners to facilitate services such as logistics and payments
• With other users (manufacturers or retailers) as required to complete transactions
• When required by law or legal authorities
• To protect our rights, users, and platform integrity

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, misuse, or disclosure. While we strive to safeguard your data, no system is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and understand user behavior. You can choose to disable cookies through your browser settings, but some features of the platform may not function properly.

6. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites. We encourage users to review their privacy policies before sharing any information.

7. Your Rights

You have the right to:

• Access and review your personal data
• Request correction or updates to your information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications

8. Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

9. Account Deletion

Users may request deletion of their account and associated data by contacting us through our official website or support email.

After verification, all personal account data will be permanently deleted within 7 business days, except information required for legal or security purposes.