At Factories to Retail, we aim to ensure smooth and transparent transactions between manufacturers and retailers. As a platform that connects both parties directly, our return and refund process is designed to be fair, clear, and efficient for everyone involved.

By using our platform, you agree to the terms outlined in this policy.

1. Nature of Platform

Factories to Retail acts as an intermediary platform that facilitates transactions between manufacturers and retailers. The responsibility for product quality, specifications, and fulfillment lies with the respective manufacturer or seller.

2. Eligibility for Returns

Returns may be accepted under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The product does not match the agreed specifications
  • The return request is raised within the specified return period (usually 3–7 days from delivery, depending on the seller’s policy)

To initiate a return, the buyer must provide valid proof such as images, videos, or supporting documents.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Customized or made-to-order products
  • Perishable goods or items with limited shelf life
  • Products that have been used, altered, or damaged after delivery
  • Items explicitly marked as non-returnable by the seller

4. Return Process

To request a return:

  1. Log in to your account and go to your order history
  2. Select the product and raise a return request
  3. Provide necessary details and supporting evidence
  4. The seller will review and approve/reject the request

Once approved, the return pickup or shipping process will be initiated as per the seller’s terms.

5. Refund Policy

Refunds are processed under the following conditions:

  • After successful return and inspection of the product
  • If the order is canceled before shipment (as per seller policy)
  • In case of failed or incomplete delivery

Refunds will be processed to the original payment method or as agreed between the buyer and seller. The processing time may vary (typically 5–10 business days).

6. Cancellation Policy

Orders can be canceled before they are shipped or processed by the manufacturer. Once the order is shipped, cancellation may not be possible and the return policy will apply instead.

7. Dispute Resolution

In case of any disputes between the buyer and seller, Factories to Retail may assist in facilitating communication and resolution. However, the final decision regarding returns and refunds will depend on the seller’s policy and mutual agreement.

8. Shipping Charges

  • Return shipping costs may be borne by the buyer or seller depending on the reason for return
  • If the return is due to seller fault (damaged/incorrect product), the seller may bear the shipping cost
  • In other cases, the buyer may be responsible for return shipping

9. Important Notes

  • All return and refund requests must comply with the seller’s individual policies
  • Delays may occur due to logistics or verification processes
  • Users are advised to review product details and seller terms carefully before placing orders